Support

Help when you need it, from people who know ELDs

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At a roadside inspection

  1. Tell the officer you're using an ELD.
  2. Open inspection mode and show the logs on screen, or send them the way the officer asks.
  3. Keep the instruction sheets in the cab in case the officer asks how the transfer works.

If the ELD malfunctions

  1. Write down what happened and when.
  2. Let your carrier know within 24 hours.
  3. Keep paper logs for the day, and rebuild the past 7 days on paper if they can't be shown.
  4. The carrier has 8 days to repair or replace the device.

What we can help with

  • Log edits and correctionsFixing a wrong duty status or a missed log-out, the right way.
  • Unassigned drivingClaiming or explaining miles that weren't logged to a driver.
  • Adding drivers and trucksNew hires, new trucks, and drivers who leave.
  • Connection problemsThe device and the phone not talking, or the app not syncing.
  • IFTA reportsPulling miles by state for the quarter.
  • TrainingA walk-through for a new driver, or a refresher for the whole team.

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