Returns, refunds and shipping

This policy covers the ELD devices you buy from ELD Support LLC ("ELD Support", "we", "us") and the ELD service we bill per truck. If your signed agreement with us says something different, the agreement controls.

Shipping

• Cost: shipping is free.
• When it ships: within 1–2 business days of your order (Monday to Friday, not counting holidays).
• Delivery: usually 3–5 business days after it ships.
• Tracking: once it ships, we give you the tracking number. You can also see it on the Devices tab of your customer portal.

Returning a device

• Get approval first. Every return has to be approved by us before you send it. We can't accept a return we haven't approved.
• Within 14 days. Ask for approval within 14 days of the day the device was delivered.
• How to ask: open a support ticket in your customer portal, or send us a message through the form on our quote page. Tell us which device and why you're returning it, and we'll tell you where to send it.
• Return shipping: you pay to ship the device back to us.

Refunds on devices

Once we've received an approved return, we refund the price you paid for the device, less:

• a 20% restocking fee (20% of the device price), and
• the shipping cost we paid to send the device to you.

Refunds go back to the card or bank account you paid with.

Defective devices

If a device doesn't work when it arrives, or stops working, contact our support team first: many problems can be fixed without replacing the device. If the device turns out to be defective, we replace it at no charge, with no restocking fee and no shipping cost to you, and we'll tell you how to send the defective one back.

Under FMCSA rules, a carrier whose ELD malfunctions has 8 days to repair or replace it, so let us know right away. Our Support page explains what to do in the meantime.

ELD service (subscriptions)

• Billed in advance: service is billed per truck, monthly or yearly, at the start of each period.
• No refunds: payments for service aren't refundable. That includes the rest of a month or a year you've already paid for.
• Yearly plans: if you take a truck off during the year, you don't get money back for the rest of that year. Your next yearly bill is for the trucks you have then. A truck you add during the year is billed when it's added, for the rest of the year.
• Cancelling: tell us when you want to cancel. You won't be billed again after the month or year you've already paid for, and your service keeps working until then. If your agreement has a minimum term, that term still applies.

Changes

We may update this policy. The new version applies once it's posted here with a new effective date.

Contact us

ELD Support LLC
127D Pat Haven Dr, Pataskala, OH 43062
Or send us a message through the form on our quote page.