Privacy policy | ELD Support

This policy explains how ELD Support LLC ("ELD Support", "we", "us") collects, uses and protects information when you visit https://eldsupport.net, ask us for a quote, or use our ELD products and support.

Information we collect

What you give us: your name, company, phone number, email address, USDOT number, fleet size, and anything you write in a form, email, call or text.
Public carrier information: details about motor carriers that the federal government publishes, such as company name, USDOT number, address and fleet size.
Records of our conversations: calls, texts and emails between you and us, including when they happened and, for calls, how long they lasted. Calls may be recorded when you leave a voicemail.
Account and billing details if you become a customer. Card and bank details are handled by our payment processor; we don't store full card numbers.
Basic technical information our servers log when you visit, such as your IP address and browser type, to keep the site secure and working. This site doesn't use advertising or tracking cookies.

How we use it

To answer your request, prepare quotes, and provide and support our products.
To contact you by phone, email or text about your quote, account, devices and support.
To bill you, keep records, and meet our legal obligations.
To keep our services secure and prevent fraud and abuse.

Text messages

If you agree to receive text messages from us, we'll text you about your quote, your account and support. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

When we share information

We don't sell your personal information. Apart from text messaging opt-in data and consent, which we never share (see above), we share it only:

With service providers who help us run our business, such as hosting, phone and text messaging, email and payment processing, and only so they can do that work for us.
With the maker of the ELD equipment we provide, when needed to set up, support or repair your devices.
When the law requires it, or to protect our rights, our customers or the public.
As part of a sale or merger of our business, under the same protections.

How long we keep it

We keep information for as long as we need it for the purposes above, including keeping business and tax records as the law requires. When we no longer need it, we delete it or make it anonymous.

Keeping it safe

We use reasonable safeguards, including encrypted connections and limited access, to protect your information. No system is perfectly secure, but we work to keep yours protected.

Your choices

Reply STOP to any text to stop texts, or ask us to stop calling or emailing you.
Ask us what information we have about you, or ask us to correct or delete it, by contacting us below. We may need to keep some records the law requires.

Children

Our services are for businesses. We don't knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date.

Contact us

ELD Support LLC
127D Pat Haven Dr, Pataskala, OH 43062
Or send us a message through the form on our quote page.